Your Questions, Answered

Find answers to common questions with our iScuela One FAQ section.

Have questions? We'll answer them.

What features does iScuela One offer?

iScuela One provides a comprehensive suite of features, some of which are student information management, attendance tracking, fee management, examination solutions, and communication tools for parents and teachers.

What is iScuela One and how can it benefit my school?

iScuela One is an advanced school automation platform that leverages innovative AI technology to enhance the educational experience. It empowers schools by providing a holistic learning ecosystem that eliminates learning gaps and fosters positive societal behaviour change, ensuring that students receive a high-quality, interactive educational experience.

How can iScuela One help improve communication between school and parents?

iScuela One features integrated communication tools that facilitate real-time updates and interactions between schools and parents, enhancing engagement and collaboration in the educational process.

What kind of support and training does iScuela One provide?

iScuela One offers comprehensive support and training for users, including onboarding sessions, user manuals, and ongoing assistance to ensure a smooth transition and effective use of our software.

Can iScuela One integrate with existing systems?

Yes, iScuela One can integrate with existing systems and applications, ensuring a seamless flow of data and enhancing overall functionality within your school’s infrastructure.

How can I get started with iScuela One for my school?

To get started, simply visit our website and request a demo. Our team will walk you through the features of iScuela One and assist you in setting up the platform to meet your school’s specific needs.

What are the first steps to implement iScuela One in my school?

The first steps include assessing your school’s unique requirements, scheduling a demo with our team, and collaborating to customize the platform for your specific educational objectives. This ensures a smooth integration into your existing framework.

What are the main USPs of iScuela One?

iScuela One stands out with its user-friendly interface, extensive customization options tailored to specific school needs, mobile accessibility, and comprehensive modules that cover all aspects of school management. It offers robust security features, introduces new features every month, and provides guaranteed service and support.

Do I need special technical expertise to use iScuela One?

No, iScuela One is designed to be intuitive and accessible for all users, including teachers and administrative staff. Comprehensive training and support are provided to ensure everyone can utilize the platform effectively.

How long does it typically take to set up and start using iScuela One?

The setup duration varies based on your school’s size and specific needs, but most schools can expect to be operational within a few weeks, including data migration and training sessions.

Can we migrate our existing data to iScuela One?

Yes, iScuela One supports data migration from existing systems. Our team will assist you in securely transferring your data to ensure a seamless transition.

What devices and platforms are compatible with iScuela One?

iScuela One is compatible with a wide range of devices, including desktops, tablets, and smartphones, making it accessible for all users, whether in the classroom or at home.

Does iScuela One offer any analytics or reporting features?

Yes, iScuela One includes robust analytics and reporting features that help educators track student performance, attendance, and engagement metrics, enabling data-driven decision-making.

Can parents and students access iScuela One from their smartphones?

Absolutely! iScuela One offers mobile applications that allow parents and students to access important information and engage with the learning material from their smartphones.

Is iScuela One customizable to suit our school's specific needs?

Yes, iScuela One is highly customizable, allowing schools to tailor the platform to their unique educational requirements and preferences, including content and interface adjustments.

We still have many unanswered questions, what should we do?

If you have further questions, we encourage you to reach out to our support team through our website or contact us directly for personalized assistance. We are here to help you every step of the way.

What features does iScuela One offer?

How can iScuela One improve school administration?

iScuela One streamlines school administration by automating routine tasks, providing real-time insights, and enhancing collaboration among staff, parents, and students, ultimately improving operational efficiency.

Is iScuela One customizable to fit our school's needs?

Yes, iScuela One is fully customisable, allowing schools to tailor the platform to meet their specific requirements and workflows.

What kind of support and training does iScuela One provide?

iScuela One offers comprehensive support and training for users, including onboarding sessions, user manuals, and ongoing assistance to ensure a smooth transition and effective use of our software.

Can iScuela One integrate with existing systems?

Yes, iScuela One can integrate with existing systems and applications, ensuring a seamless flow of data and enhancing overall functionality within your school’s infrastructure.

What are the payment options for subscribing to iScuela One?

iScuela One offers a variety of payment options, including credit/debit cards, net banking, and UPI, ensuring a convenient and secure transaction process for all users.

Is there a setup fee or initial payment required to start using iScuela One?

There is no setup fee required to start using iScuela One. You can begin your journey with just the subscription fee, allowing you to focus on enhancing your school’s automation without any initial financial burden.

Is the activation fee refundable or adjustable in any circumstances?

iScuela One does not charge an activation fee, so there are no concerns regarding refunds or adjustments related to activation costs.

Are there any hidden costs or additional fees after signing up?

iScuela One is transparent about its pricing. There are no hidden costs or additional fees after signing up, ensuring that you only pay for the services you have chosen.

Is there a student-based billing method available for iScuela One?

Yes, iScuela One offers flexible billing methods, including options for student-based billing, allowing schools to manage fees effectively and cater to individual student needs.

What percentage of GST (Goods and Services Tax) is applicable on billing?

The applicable GST rate on billing for iScuela One is in accordance with current government regulations. Please refer to your invoice for specific GST details.

How secure is the payment gateway used by iScuela One for processing payments?

iScuela One employs a highly secure payment gateway that uses encryption and other security measures to protect your financial information during transactions.

Is training included in the purchase of iScuela One, or is it an additional cost?

Training is included with your subscription to iScuela One. Our team provides comprehensive training sessions to ensure that all users are comfortable and proficient with the platform.

Is there any provision for a refund if the software does not meet my expectations?

iScuela One is committed to customer satisfaction. If the platform does not meet your expectations within the first three months, we will provide you with a full refund, subject to terms and conditions.

What should I do if I have more unanswered questions about iScuela One?

If you have additional questions, we encourage you to reach out to our support team through our website or contact us directly for personalized assistance. We are here to help you every step of the way.

Is there a dedicated support team available for iScuela One users?

Yes, iScuela One has a dedicated support team available to assist users with any questions or concerns they may have, ensuring you receive the help you need.

What kind of support does iScuela One offer after we purchase the platform?

After purchasing iScuela One, you will have access to comprehensive support, including one-click technical assistance, user training, and ongoing updates to enhance your experience

Is there a written agreement for service and support with iScuela One?

Yes, iScuela One provides a written agreement outlining the terms of service and support, ensuring clarity and transparency for all users.

How quickly can we expect issues or questions to be resolved by iScuela One support?

Our support team is dedicated to resolving issues promptly. Most inquiries are addressed within 24 hours, ensuring minimal disruption to your school’s operations.

Does iScuela One offer training for our staff on how to use the platform effectively?

Yes, iScuela One includes training sessions for your staff to ensure they are well-equipped to utilize the platform effectively and maximize its features.

What are the office hours for iScuela One support?

iScuela One support is available during regular business hours, with extended hours during peak times to ensure that users receive timely assistance.

If we encounter bugs or errors in the platform, how quickly can they be fixed?

Bugs or errors reported to iScuela One are prioritized, and our team works diligently to resolve them as quickly as possible, typically within a few business days

What happens if our school wants to customise certain features or modules in iScuela One?

iScuela One is highly customisable. If your school requires specific features or modules, our team will work with you to implement those changes to meet your needs.

How can we contact iScuela One support in case of an emergency or urgent issue?

In case of an emergency or urgent issue, you can reach iScuela One support using the one-click assistance feature available directly through the platform itself for immediate help.

What integration options are available with iScuela One for other systems or platforms?

iScuela One offers various integration options with other educational tools and platforms, allowing for seamless data exchange and enhanced functionality.

How can we request new features or improvements to be added to iScuela One?

Users can submit requests for new features or improvements through our support portal, where our team reviews suggestions and considers them for future updates.

We still have few unanswered questions, what should we do?

If you have further questions, we encourage you to reach out to our support team via our website or contact us directly for personalized assistance. We are here to help you every step of the way.